Date Reviewed: 01/10/2012
zalewk from NY Member Since: 03/27/2003 View Member's: Reviews	I am a generally skeptical buyer, and was nervous about ordering from BuyersEdge due to some negative reviews that I read on other sites. BuyersEdge had the second-best price on the refrigerator that I was purchasing (Frigidaire FGHG2344MP), but the other store did not seem reputable to me. At $1,624, with no tax and free shipping, BuyersEdge had a great deal when compared to Sears or Lowes. I placed my order on 12/19, and spoke with Justin and Erica over the next week to establish a delivery date. There was a slight delay due to the holiday weekend. Erica told me that it would arrive by 1/2 or 1/3, but the fridge was delivered on 12/31 by Moha Shipping, two days early. Mo was very careful with the unit, and ensured that it was delivered safely inside our home. Erica was one of the best customer service reps I have ever dealt with. She was friendly, helpful, and informative. I am very pleased with my experience with BuyersEdge, and thrilled with our new fridge.	Overall Rating
Date Reviewed: 10/06/2011
mihul from PA Member Since: 10/06/2011 View Member's: Reviews	Ordered a dishwasher on the 27th, same day got an email to call and schedule the delivery, called them no one answered (left a msg) no one ever called back. 9 days later called only to find out that the dishwasher is discontinued. Do not use them!!!	Overall Rating
Date Reviewed: 09/06/2011
jiminny from NJ Member Since: 09/06/2011 View Member's: Reviews	Needed my new Weber Grill fast for Labor Day weekend - Delivered right on time and as promised - They came through for me (the price was very good, too). Thank you.	Overall Rating
Date Reviewed: 08/02/2011
Spyder68dg from NJ Member Since: 08/02/2011 View Member's: Reviews	Purchased a Webber grill. Great deal and many parts to put together, but very detailed instructions and quality construction made it very easy. Unorthodox shipping methods--had to speak to delivery driver directly when scheduling delivery time. Number was given to me via customer service. Overall it was a good experience, especially since I saved approximately $300 off the grill compared to the leading hardware chains. Will definitely buy again from buyersedge and pricegrabber!	Overall Rating
Date Reviewed: 07/28/2011
joyzgirlnomore from FL Member Since: 07/28/2011 View Member's: Reviews	I was surprised to see 4 really bad reviews for this company. My first purchased was a dishwasher in July 2010. I placed the order online and within an hour Tony called and introduced himself as my contact person. He gave me a direct number to reach him, went over my order, explained what I needed to look for when the product arrived (damaged box) and asked me to let him know if I was dissatisfied with any part of my purchase. All went well and so when my refrigerator died in May I went to their website for a replacement. Once again, they were terrific; this time I called to place the order because I had questions. I spoke with Anthony; he seemed knowledgeable and was very pleasant. He did ask me if I was interested in the extend warrantee. I told him “no” and there was no pressure to purchase it. The refrigerator arrived on time, in perfect condition and the delivery men even placed it in my kitchen for me. I will definitely continue to buy products from this company.	Overall Rating
Date Reviewed: 07/02/2011
rayegs from NY Member Since: 01/12/2005 View Member's: Reviews	I ordered a Dyson DC25 all floors vacuum cleaner, and it was confirmed in the order cited here. Instead, I received a different model. There was no notice or communication about this. I called customer service and was on hold for 1/2 hour. I then hung up and called the sales number only to find out their office was closed, yet customer service made no mention of that but just kept me hanging. I emailed them and gave them until after the weekend to pick this unit up or I will report them to consumer affairs, as I see that others have had similar bait-and-switch experiences. I urge people to think twice about dealing with this company. Meantime I will go to a local store and buy my vacuum!	Overall Rating
Date Reviewed: 06/12/2011
Bobford96 from unknown Member Since: 06/12/2011 View Member's: Reviews	Don't even think about placing an with Buyers Edge. I placed an internet order for a grill on a Sunday, received a call on Monday trying to sell me add on items and an extended warranty. Buyers Edge informed me that I would be emailed a tracking number and to expect the item in 7 days. cool........... A week and a half goes by...no email. I called customer service, and after 20min on hold and another 15min to track down my order, I am finaly told "the item has been discontinued". I researched this particular grill on Weber's web site, and it is not discontinued. In addition, the website says PayPal is accepted but there is no PayPal provision in the checkout section. Try telling the truth! I can only hope he wasn't lying about charging my card! Thanks for a most dreadful customer service experience. Buy the way, you may want to remove the item from your website!	Overall Rating
Date Reviewed: 05/26/2011
mwaisela from MD Member Since: 05/26/2011 View Member's: Reviews	Worst online shopping experience EVER! Customer service makes you arrange your own shipping with a sleazy shipping company of their choice. Dishwasher was damaged by shipper as he carried into our house, he refused to take it back with him. Buyer's Edge tells us it's up to us to work it out with shipper and won't give us refund if we use different shipper. Shipper as well as Buyer's Edge customer service no longer take our calls and we're stuck with unusable dishwasher, can't get our money back.	Overall Rating
Date Reviewed: 05/19/2011
johnny2011 from IL Member Since: 05/19/2011 View Member's: Reviews	This was one of the best online purchase experiences I have had. The price of the applicance (Bosch Gas Range) was the lowest of anyone out there. The online purchase was seemless. The next business day, Buyer's Edge rep called and asked if there were any problems with the ordering and confirmed the information. The shippers called and text'd ahead to notify the shipment was on its way. The shipment arrived flawlessly, especially with the minimally incremental cost shipping upgrade package. They left the premise in just the same condition it was prior to arrival except for the fact we have a wonderful new applicance that we are thrilled with. Five Stars all around.	Overall Rating
Date Reviewed: 03/08/2011
markafitch from CA Member Since: 12/28/2009 View Member's: Reviews	Bait and Switch! Called me and told me the Weber Summit S-420 model gas grill I ordered was a 2010 that was no longer in production or in stock. They then tried to get me to pay approximately $200.00 more for the 2011 model. First, I believed I was buying the latest model. Second why do they advertise a price on something they do not have and cannot get? I canceled the order.	Overall Rating
Date Reviewed: 02/22/2011
FR0L1C from unknown Member Since: 06/20/2010 View Member's: Reviews	DO NOT BUY THROUGH THIS COMPANY IF YOU HAVE ANY OTHER OPTION, ESPECIALLY IF YOU WANT YOUR PRODUCT TO BE DELIVERED WITHIN THE NEXT 6 WEEKS!! THEY LIE. You will save yourself a world of frustration by going elsewhere. Ordered small frigerator: 1/10 Arrived DOA. Multiple phone calls needed just to get pick up scheduled. Multiple additional calls required to get new unit shipped. It is now 2/22 and I still have no fridge…but I’m promised it will ship in the next couple days, but I’ve heard that from these folks before, several times. :( I will never purchase anything from Buyer’s Edge, ever again, and if you’re smart, neither will you.	Overall Rating
Date Reviewed: 02/10/2011
TelSo from CA Member Since: 02/10/2011 View Member's: Reviews	This was the first time I purchased a big appliance. I bought a LG Refrigerator. I was not really comfortable doing it but since Buyers Edge was offering a good price... Tommy contacted me next day and answered all my questions. He also helped me with my delivery issues! Great guy. Thanks Steven!	Overall Rating
Date Reviewed: 02/10/2011
dmofrank from CA Member Since: 02/10/2011 View Member's: Reviews	I purchased a new Whirlpool Refrigerator online at buyersedge.com and the process was suprisignly very easy and smooth. I was very hesitant to buy such a large appliance and deal with the shipping and delivery logistics online. However all these hestitations were quickly addressed when I was provided with a direct phone number and extenstion to Steve, who would be handling all the logistics. After talking with Steve directly, he handled all my quesitons and concerns and provided me detailed shipping information and estimated delivery information. This has been an excellent experience and I would recommend it to my family and friends.	Overall Rating
Date Reviewed: 02/04/2011
Willyb714 from NJ Member Since: 02/04/2011 View Member's: Reviews	I never thought I'd write one of these reviews until today. While researching a new plasma TV I came upon the website from BuyersEdge. I checked out all the particulars including price, returns, customer support etc. That's when I decided to call. I got a customer sales agent named Steve W. He immediately began to work with me answering my questions and providing other necessary information I forgot to ask. His kind and friendly approach was quite refreshing. In all I felt I got the kind of service any quality organization would give. I am now waiting for delivery and I can likely expect that to come off as well as the ordering process did. Thanks BuyersEdge.	Overall Rating
Date Reviewed: 02/02/2011
hoguekm from WA Member Since: 12/18/2008 View Member's: Reviews	It was a good experience with Buyersedge. Steve was the person that I talked to on the phone and he was very helpful and he explained things very well. Told me about the extended warranty. We usually don't get those cause my husband thinks they are a waste of money but we did get it this time. I would recommend them to a friend	Overall Rating
Date Reviewed: 02/02/2011
michaeledwards1906 from WV Member Since: 02/02/2011 View Member's: Reviews	My experience with Buyersedge was a success. I'm very pleased with the customer service that I recieved from Steven extension 266, he was personal, and friendly with a positive approach to my order. He also offered me a great warranty for 5 years that I could not resist which added peace of mind to me and my family. I would gladly recommend this company to all of my friends. I am a satisfied customer.	Overall Rating
Date Reviewed: 01/26/2011
mrosen3216@aol.com from unknown Member Since: 10/14/2010 View Member's: Reviews	Highly recommended. Shipped same day and provided tracking number in e-mail. Did not try to sell me any extras or upgrade my order. Excellent job of packing!! Bubble wrapped all sides of interior box. Order came complete with no suprises.	Overall Rating
Date Reviewed: 01/26/2011
hackman37 from IL Member Since: 01/26/2011 View Member's: Reviews	(Edited January 26th by hackman37)  REGARDING MY EXPERIENCE IN PLACING AN ORDER WITH BUYERS EDGE ON JANUARY 26, 2010, THRU SALES CONSULTANT TOMMY STEVENS, ALL WENT WELL. MR. STEVENS WAS FRIENDLY, KNOWLEDGEABLE AND HELPFULL IN ASSISTING ME WITH THE ORDER AND WAS A PLEASURE TO DEAL WITH. I WOULD PERSONALLY USE BUYERS EDGE AGAIN AND WOULD RECOMMEND THEM TO OTHERS IN THE FUTURE. HACKMAN BERWYN, ILLINOIS	Overall Rating
Date Reviewed: 01/25/2011
pegmag11 from MI Member Since: 01/25/2011 View Member's: Reviews	Very pleased with all aspects of the purchase of an LG Range. Tommy was helpful every step of the way. Very responsive and professional. Range arrived quicker than I expected, and shipper called ahead as specified. I would definately recommend this merchant to a friend.	Overall Rating
Date Reviewed: 01/20/2011
daddonator1 from MO Member Since: 01/20/2011 View Member's: Reviews	Just bought a 60" Sony Bravia flat screen at an unbeatable price. Sales rep Tommy Stevens was professional, courteous, and very knowledgeable about all aspects of the product, the purchase details, and the delivery options. He helped me get the optimal deal not only in the final price but in the timely delivery to my door without a lot of extra add-on costs. I felt good about the friendly, personal approach from Tommy, since I spent several days shopping several online companies, and when I came back to Tommy at BuyersEdge, he remembered me and my priorities. I would recommend him to all my friends.	Overall Rating
Date Reviewed: 01/13/2011
sunshine1339 from SC Member Since: 01/13/2011 View Member's: Reviews	Great price on a double wall-oven, plus very congenial customer service over the phone -- questions answered in a way that engendered real trust and confidence in us that, as first time Buyer's Edge shoppers, we were making the right decision to give them our business. And, no long periods spent on phone-hold either! My wife & I really appreciated how they worked with us on choosing the best shipping arrangements for our situation, plus they offered us great pricing on extended warranty coverage.	Overall Rating
Date Reviewed: 01/13/2011
bdwicks from CA Member Since: 01/13/2011 View Member's: Reviews	After a bad experience with another internet company which website said they had the product I was looking for in stock and 14 days later said they couldn't get it for me, I bought a 55 inch HDTV from Buyersedge and was very satisfied with the service that I received from Tommy Stevens. I was able to negotiate a deal which upgraded the shipping, added a four year warrantee and also included a wall mount at an excellent price. Tommy appears very knowledgable and there was no attempt of high pressure sales. Have not recieved the HDTV yet but so far my rating is 5 star. I would recommend Buyersedge (and Tommy) without question.	Overall Rating
Date Reviewed: 01/05/2011
bimmerguy94 from CA Member Since: 01/05/2011 View Member's: Reviews	(Edited March 02nd by bimmerguy94)  Nightmare! No show & didn’t bother to call either. Web status showed in town. I called & was told my fridge was still on its way across country. They upgraded delivery service for my trouble. I rescheduled with the rep & got a email rescheduling again without checking if the time will work for me. They showed a day early without notice. Left work on short notice. Delivery guys didn’t have tools for delivery and weren't aware of upgraded service. Lucky I had an appliance dolly. They scratch up the entrance to my house. I called for the delivery issues. It’s hard to get ahold of anyone & half the time they are rude. Said they could send me a water line for my trouble, that’s it! The price went down & I called & talked to Tommy. He told me the price match is at the time of purchase. He said he would get me an extended warranty, but never got it. My fridge was in good shape. I saved $300 or so. Honestly with time off work, frustration, & major shipping issues it wasn’t worth it!	Overall Rating
Date Reviewed: 01/04/2011
Michael2011 from NY Member Since: 01/04/2011 View Member's: Reviews	Tommy was professional and efficient. He made certain all information was accurate and instilled a level of confidence. I am looking forward to receiving my HD TV.	Overall Rating
Date Reviewed: 12/27/2010
holidayshopper5r from FL Member Since: 12/27/2010 View Member's: Reviews	1st appliance buy on the net and it went without any problems. Tommy from Buyers edge called to confirm some things on our order and made sure to offer us some great buys on related products. Thanks Tommy and I will definetly buy from Buyer edge again	Overall Rating

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