Date Reviewed: 12/24/2011
septin from unknown Member Since: 04/10/2006 View Member's: Reviews	very terrible merchants. Item backordered for 30 days. Call to cancel, pretend to issued refund. They sent me notice of cancellation and refund notice. The refund was pending for a few days, then refund was removed without any notice. That is lucky I checked the status. Otherwise, I lost money.	Overall Rating
Date Reviewed: 01/13/2010
jdecker847 from IL Member Since: 01/13/2010 View Member's: Reviews	THIS IS THE WORST COMPANY DONT EVER BUY FROM THEM - NOT ONLY DID THE TAKE 30 DAYS TO SHIP OUR ORDER, THEY SHIPPED THE WRONG ITEM. THE ITEM WAS $400, THEY CHARGED US 3 TIMES FOR THE SAME ITEM THEN DRAGGED THEIR FEET WITH THE REFUND. NO ONE THERE WAS HELPFUL - THEY WERE RUDE AND DIDNT WANT TO REFUND THE MONEY PROMPTLY. IF U DONT WANT A HEADACHE THEN DONT ORDER FROM THIS TERRIBLY INCOMPETENT COMPANY. NO ONE WORKING THERE KNOWS WHAT THEY ARE DOING ESP IN THE BILLING DEPARTMENT!!!!	Overall Rating
Date Reviewed: 01/04/2010
ruzick from OH Member Since: 01/04/2010 View Member's: Reviews	Excellent service and courteous dealings with their staff. Order came promptly and exactly as described. I was very happy with my transaction with this vendor and will certainly do business with them in the future. mjr	Overall Rating
Date Reviewed: 10/01/2009
srsc5879 from IA Member Since: 10/01/2009 View Member's: Reviews	I ordered the Leap Frog Explorer Smart Globe from Academic Superstore on August 15. The website indicated that the item "ships within 1-2 weeks." On September 15 (one month later), I contacted them and asked why the order hadn't shipped yet and when it would ship. They said they were still waiting for a shipment to come in. On September 22, I contacted them again for an update. They said the ship date kept being pushed back due to the back to school rush and they recommended that I look elsewhere for the product (since I wanted it for an October birthday). Meanwhile, their website STILL states the the item "ships within 1-2 weeks." I waited six weeks and eventually had to cancel my order. Completely unacceptable and misleading!	Overall Rating
Date Reviewed: 07/18/2009
mcheung from unknown Member Since: 08/09/2007 View Member's: Reviews	selection is a bit limited	Overall Rating
Date Reviewed: 05/21/2009
prinsallyfaye from GA Member Since: 03/06/2008 View Member's: Reviews	I recently purchased the above from Academic Superstore online. I received the product and uploaded and saw that I needed to send proof to Adobe before activating the trial version. Unfortunately, there are two-student versions- one that costs $574 and the other that costs $598. When I was at the Academic Superstore website I only saw the student version for $574 and since my teacher said the version we could get was around $500, I thought this was the correct version. I was also told I would have to submit proof to Academic Superstore and I did and they put the order through. If I was going to need a student ID then they should of asked me for that along with a class receipt because I thought I only had to submit the class receipt to them and that was it. If they asked me for a student id to begin with because of the version I was buying then none of this would of happened and I would have seen that I needed to purchase the other student version. Now if I had seen the student versi	Overall Rating
Date Reviewed: 03/21/2009
zerotax from NY Member Since: 03/21/2009 View Member's: Reviews	Good price but it took them 10 days to get my order onto a UPS truck. (4 more for UPS to deliver).	Overall Rating
Date Reviewed: 07/02/2008
smbi from CA Member Since: 05/18/2005 View Member's: Reviews	Academic Superstore rates 5 stars in my book!! With competitive pricing and great selection, timely/price effective delivery, and helpful/knowledgeable staff; they're a must for any academic institution.	Overall Rating
Date Reviewed: 07/01/2008
Joe B. from IL Member Since: 07/01/2008 View Member's: Reviews	I've placed three orders for academic software in the past 3-4 months. All orders where promptly shipped, and received when expected. Academic eligibility process was straightforward and fast. With the lowest prices among academic resellers and free shipping, I definitely will continue to use Academic Superstore for my academic purchases.	Overall Rating
Date Reviewed: 06/20/2008
happycamper2008 from MN Member Since: 06/20/2008 View Member's: Reviews	AcademicSuperstore is a great place to shop. Customer service takes care of your needs and items are shipped within days. When I called inquiring how long a wait for a back order, it arrived sooner than they stated. When I made a credit card typo with my online order, they not only sent an email, they called also. I will continue to order from them until I no longer can.	Overall Rating
Date Reviewed: 06/05/2008
pjb from unknown Member Since: 08/08/2007 View Member's: Reviews	An excellent service once the verification process was completed.	Overall Rating
Date Reviewed: 05/28/2008
johncrann from NJ Member Since: 05/28/2008 View Member's: Reviews	After several purchases with Academic Superstore, there is no reason that I would not purchase from them again. The products are priced well and they keep stock in house and up to date. Great website and catalog to browse too! John Crann	Overall Rating
Date Reviewed: 04/15/2008
tinyfly26 from unknown Member Since: 04/15/2008 View Member's: Reviews	Beware! The backpack I ordered was placed on backorder. I was charged the day I placed the order, after a week I hadn't heard anything other then a confirmation email. I had to check the status on the site to see it was backordered. When I called they said it would be another 2 weeks until I would receive the bag. I promptly canceled my order and requested a refund. They should signify on the site if something needs to be special ordered and notify the customer immediately when the product is on backorder.	Overall Rating
Date Reviewed: 02/06/2008
flteacher from FL Member Since: 02/06/2008 View Member's: Reviews	Watch out with Academic Superstore. If you are buying software from this store and have problems with the Installation Kit (defective CDs), they are not responsible after 30 days and you will loose your money. Looking forward to buy from them again.	Overall Rating
Date Reviewed: 11/01/2007
karlak57 from FL Member Since: 04/22/2005 View Member's: Reviews	I would recommend them. We had some technical glitches getting my daughter's school info sent. After a couple tries, an individual contacted me and gave me her private email address to send to. I did and all came through just fine. She made a point to forward all info on to their technical support folks to correct. Even with the slowdown getting the school proof, my order shipped the next day.	Overall Rating
Date Reviewed: 09/19/2007
mrbofus from CA Member Since: 04/08/2004 View Member's: Reviews	Website showed item as being in-stock. When I placed the order, they sent me confirmation e-mails. 5 days later, I still had received no shipping information or the product. I had to e-mail them in order for them to tell me that the item was backordered. Upon checking the website at that point, it still showed the item as in-stock. When they replied to my e-mail informing them of the discrepancy, there was no offer to cancel the order. I had to send another e-mail asking them to cancel the order.	Overall Rating
Date Reviewed: 08/18/2007
lll from unknown Member Since: 08/09/2007 View Member's: Reviews	Good. Adobe "packages" are priced way higher than my local school store, though. I almost felt ripped off after I saw their pricing a few weeks after I bought it from your store. That said, this order was for Lightroom, which was a few dollars cheaper and is tax free.	Overall Rating
Date Reviewed: 05/12/2007
LLamaStar from CA Member Since: 05/12/2007 View Member's: Reviews	Student identification is required to purchase from this retailer. I faxed in my id's and within 30minutes my order was confirmed and then shipped shortly after that. I bought a Wacom tablet and it working great. Thank you for the super fast service. :)	Overall Rating
Date Reviewed: 04/24/2007
krimchick from GA Member Since: 04/24/2007 View Member's: Reviews	I ordered a photographic bag and my account immediately was debited (PayPal). I heard nothing, then after a couple days checked the status and found it backordered, even though I was initially advised it was "in stock". I requested the order canceled, as I needed it and would never have ordered if I knew it was not in stock. Over the past nearly two weeks I have sent email after email, each one with an answer blaming the accounting department and being advised they would take care of it. One lie after another. Still out the $112. The worst experience I have had with a merchant online.	Overall Rating
Date Reviewed: 04/10/2007
kweissman from unknown Member Since: 01/03/2007 View Member's: Reviews	Excellent service and price on this order! Thanks.	Overall Rating
Date Reviewed: 02/20/2007
PoorOldLuserChic from unknown Member Since: 02/08/2007 View Member's: Reviews	I really enjoyed shopping with Academic Superstore. It's a shame that more college students don't know about Academic Superstore, because they really cater to a college student budget!	Overall Rating
Date Reviewed: 02/19/2007
rlorcutt from unknown Member Since: 03/23/2006 View Member's: Reviews	Fine.	Overall Rating
Date Reviewed: 01/30/2007
jamesspurlock from unknown Member Since: 01/14/2007 View Member's: Reviews	Very good so far	Overall Rating
Date Reviewed: 01/29/2007
raveneaglewolf from unknown Member Since: 01/13/2007 View Member's: Reviews	This item was shipped quickly however in the past when I order something and it is not in stock I often don't find out about it until I receive a partial order. Also when an item is listed on the packing slip as back ordered it would be nice to have an estimated ship date.	Overall Rating
Date Reviewed: 01/29/2007
RRasalan from unknown Member Since: 01/13/2007 View Member's: Reviews	I ordered on the Thursday before Christmas, which was my fault in the first place. But the two day shipping came on the day that I expected if there was no weekend shipping (which was on the Tuesday after Christmas). I like how the prices are lower than other places that I have seen, and I am very satisfied with my Wacom Tablet. The discounts are amazing.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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