Date Reviewed: 06/15/2009
alevi715 from FL Member Since: 10/23/2006 View Member's: Reviews	Site showed product available and I received an email confirmation. Site did not show order cancelled. Took 3 phone calls to reach someone at the store, to find out that they cancelled the order for no stock. Claimed they sent an email and then hung up!	Overall Rating
Date Reviewed: 05/10/2009
cyzicus from unknown Member Since: 04/29/2009 View Member's: Reviews	Very lame website. Shows a stock of 514 units. Order was canceled because of no stock?? If you need help with your web site my 14 yr old son is not busy this summer. Ordered through TrioComputers. Here is the response- Thank you for shopping with TrioComputers.com. We received your order, but unfortunately we can not complete it because of the unavailability of this product. The stock you may see is actually in the returns warehouse and is not in shipping condition. We do not have this product in stock at this moment and you will not be charged for this order. 514 units that are not in shipping condition. Time to order a new forklift driver. Oh wait they are out of stock/not in shipping condition. We will inform you by e-mail when the product becomes available. No need because I will have ordered it from a company that knows how to drive their fork lift and/or use their computers.	Overall Rating
Date Reviewed: 12/17/2008
llandry from TX Member Since: 12/17/2008 View Member's: Reviews	I'm just disappointed. I bought an HP LP2065 from trio, (triointernational.com/all.cfm/partno/EF227A4#ABA/stat/pricegrabber) I used "Best Choice" (same-day) shipping. But from the FedEx tracking page, it took 1 extra business day to ship. Fine. The monitor I got was used or refurbished! Judging by the above webpage, it shouldn't have been. The protective plastic was missing from 1 of the monitor cables, the plug, and (presumably) the panel itself. The menu diags show "only" 174 hours used so it's not horrible. The user manual was missing. Reading from the online version, I'm also missing a software CD and a USB A-to-B cable. When I inserted the panel into the stand, it wouldn't lock. 1 of the screws on the stand had fallen out and 1 was just missing. I had to move the screws around with a 25mm allen wrench to make it work. The monitor itself looks usable so 2 stars. I hope nothing else is wrong; at this rate I don't want to try dealing w/customer support. Sorry.	Overall Rating
Date Reviewed: 11/04/2008
imitrovic from MA Member Since: 09/24/2002 View Member's: Reviews	Got my Sonicwall on time.	Overall Rating
Date Reviewed: 10/26/2008
civit from FL Member Since: 08/24/2002 View Member's: Reviews	Thank you for your great service. Overall, prices are very competitive and service is excellent. Items were easy to find on the website and delivery was on time and in good condition. I intend to continue to use this retailer for other similar products.	Overall Rating
Date Reviewed: 09/30/2008
reinka from unknown Member Since: 09/30/2008 View Member's: Reviews	I was VERY impressed with the promptness of your delivery time and order processing (e-mail confirmation) Thank You	Overall Rating
Date Reviewed: 09/29/2008
hitno from NY Member Since: 01/18/2002 View Member's: Reviews	I ordered a code for firewall and it was delivered/emailed within 2 hours! Thank you for your great service.	Overall Rating
Date Reviewed: 05/30/2008
Brian G from WA Member Since: 05/29/2003 View Member's: Reviews	I placed an order 5/14/07 for four products. There were plenty listed in stock. We received an invoice in the mail several days later indicating the products shipped 5/16/07 by "UPS Ground (comm)". No tracking number. It has been 11 business days - UPS ground takes 6 from NY to Seattle. I called on the phone looking for support. All phone options direct to the same extension (#11). No answer. I hope a rep calls me back soon.	Overall Rating
Date Reviewed: 04/08/2008
cecilpollen from MA Member Since: 03/28/2008 View Member's: Reviews	We called Trio two times to make sure that our computer was in stock and could ABSOLUTELY be shipped by the next day. A snotty man said, "I don't know how many ways I can say the same thing. Yes, it will be there." While waiting for the computer to arrive a DAY later, we were sent an email by the manager saying that the distributor refused our overnight shipping. Period..I called upset and all he could offer was an apology. I reordered the computer from PC Rush.	Overall Rating
Date Reviewed: 03/18/2008
Zephir365 from unknown Member Since: 03/01/2008 View Member's: Reviews	Bought a Lenovo webcam from these guys. When the box arrived, it was empty inside. I tried to contact support many times but nobody answered the phone. Tried sending an email but nobody replied. Worst shopping experience ever. They are scammers. BUYERS BEWARE! Retailer Response (04/08/2008): This box was not empty, rather complete and this was verified by the BBB.	Overall Rating
Date Reviewed: 03/07/2008
popschatz from MD Member Since: 01/18/2005 View Member's: Reviews	positive	Overall Rating
Date Reviewed: 02/02/2008
ghz3 from TX Member Since: 08/14/2004 View Member's: Reviews	The online system shwoed one in stock and I confirmed the inventory with the "Online Help". I asked for the pricing as quoted on PriceGrabber when placing the order (the online order was for a higher price). The order was cancelled due to lack of inventory! Retailer Response (02/08/2008): Unfortunately there was only 1 unit left and we received 2 orders. We have a first come first serve policy thus only one customer was able to receive their product. We sincerely apologize for the inconvenience, but did notify this customer the very same day the order was placed.	Overall Rating
Date Reviewed: 01/31/2008
jhildenburg from unknown Member Since: 01/15/2008 View Member's: Reviews	Great site. Easy to use. I liked the shipping cost calculator giving me both the ground as well as next day shipping costs. Retailer Response (02/08/2008): Thank you for sharing your excellent experience with TrioComputers.com	Overall Rating
Date Reviewed: 01/24/2008
jhabers from NC Member Since: 09/26/2005 View Member's: Reviews	Great prices. A little mix up with the shipping but the rep handled it professionally and fixed the problem. Will definitely shop there again and recommend. Retailer Response (02/08/2008): We were glad to accomodate you.	Overall Rating
Date Reviewed: 12/27/2007
cli214 from CA Member Since: 02/24/2005 View Member's: Reviews	Good E-Commerce site. Wish I will receive product on time!	Overall Rating
Date Reviewed: 11/16/2007
Rosareaper from unknown Member Since: 02/22/2006 View Member's: Reviews	This is the last time we will deal with TrioComputers. Not only did we have to fill out an extra form for a credit card purchase, but the website did not accurately reflect inventory quantities, not a good business model. It took 3 days from the order until now to realize that they did not have the items in stock, much too long.	Overall Rating
Date Reviewed: 11/08/2007
Rgbutle from MA Member Since: 11/08/2007 View Member's: Reviews	I cannot belive how fast the team at Trio completed my order. I have not done business with Trio in the past but they will now be my go to company. The customer service was is 5* rating. I needed two processors that my regular distributor could not deliver for at least another 2 weeks. A+ for everything they have done for me and my customers. Retailer Response (11/20/2007): Thank you for sharing your excellent experience with others. We value you and all of our customers greatly and appreciate when our excellent customer service comes through to save the day.	Overall Rating
Date Reviewed: 10/25/2007
powerplayfec from KS Member Since: 10/16/2007 View Member's: Reviews	Very nice experience Retailer Response (11/06/2007): Thank you	Overall Rating
Date Reviewed: 10/16/2007
julie.parsons from unknown Member Since: 09/12/2007 View Member's: Reviews	Very nice web site.	Overall Rating
Date Reviewed: 08/28/2007
dtapadmin from SD Member Since: 08/28/2007 View Member's: Reviews	They have great prices. I have only had a few issues with shipping mix-ups. For the most part the experiences have been good. Retailer Response (08/30/2007): Thank you for being a loyal customer - Over 22 orders this year and still counting! Your business is greatly appreciated.	Overall Rating
Date Reviewed: 08/26/2007
harvey.morrow+trio from unknown Member Since: 08/17/2007 View Member's: Reviews	positive Retailer Response (09/06/2007): Thank you for taking the time to let others know you had a positive experience with TrioComputers.com	Overall Rating
Date Reviewed: 08/23/2007
bryndza from SC Member Since: 08/23/2007 View Member's: Reviews	I have a very bad experience. As others already wrote, TrioComputers posts false stock information and then cancels order. They shouldn't be given any chance to place offers at PriceGrabber any more. Retailer Response (08/28/2007): We showed 2 pieces of stock on an iten this customer ordered and we are a first come first serve shop. We received 2 orders earlier in the day from other customers and did not have any stock left to fulfill this order. We did inform the customer immediately of this issue and are currently trying to resolve this matter with them.	Overall Rating
Date Reviewed: 08/04/2007
lpenrod from IL Member Since: 05/31/2006 View Member's: Reviews	I am very satisfied. Retailer Response (08/10/2007): Thank you very much for sharing your experience with TrioComputers.com We appreciate your business.	Overall Rating
Date Reviewed: 07/17/2007
epletsch from UT Member Since: 04/15/2005 View Member's: Reviews	As everyone else has written, they canceled my order claiming to be out of stock - even though their website had 70 listed as in stock. I should have learned my lesson earlier. I tried to order from them about 3 months ago and the same thing happened. Last time, they didn't even bother to let me know it had been canceled. At least this time they took the time to lie to me about why they canceled their order. The truth is that they price below others to lure you to their site. Almost all of these electronics sites use the same back end company for fulfillment, and they use pricing tactics to try to get you to order through them. Trio is not a company to depend on. The prices they list are not realistic. If it turns out to be too low for them, they just cancel the order.	Overall Rating
Date Reviewed: 06/05/2007
cmswartout from NY Member Since: 06/05/2007 View Member's: Reviews	As others who have posted here have reported, I received an email the following day informing me that they didn't actually have the product even though their website claimed to have over 1000. Here is the email I received: Dear Customer, Thank you for shopping with TrioComputers.com. We received your order, but unfortunately we can not complete it because of the unavailability of this product. The stock you may see is actually in the returns warehouse and is not in shipping condition. We do not have this product in stock at this moment and you will not be charged for this order. We are sorry for any inconvenience this has caused. This is official cancellation of the order and no action is required on your side. We will inform you by e-mail when the product becomes available. If you have any further questions please email us at support@triocomputers.com. Regards, Customer Support www.TrioComputers.com	Overall Rating

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