Date Reviewed: 06/04/2009
macandpc from CT Member Since: 06/04/2009 View Member's: Reviews	Very happy with transaction! Excellent product at a fair price. Shipping just as described: 3-5 Business Days. I would buy again anytime!	Overall Rating
Date Reviewed: 02/01/2009
darkshark0159 from unknown Member Since: 02/01/2009 View Member's: Reviews	I purchased a new MacBook from ClubMac, and my experience was fantastic. They had the best price, and I found a coupon code which made the deal even better. When ClubMac needed to confirm something with my card, they contacted me immediately and the computer shipped out same day. Shipping was very fast with the basic service. Highly recommended!	Overall Rating
Date Reviewed: 01/28/2009
stanleystew from CA Member Since: 01/28/2009 View Member's: Reviews	NEVER buy anything from this company. I placed an order on January 17th, the next day I got an email saying I needed to call them to verify the order. After being on hold for twenty minutes, I verified the order. Ten days later, I checked the order status and it still had not shipped. I called again (thirty minutes on hold) and was told I needed to re-reverify the order. Keep in mind, I had not been notified via e-mail or phone that I needed to call them a second time. When I finally got through, the agent said it was in stock and that they would ship it overnight. The next day I got an e-mail saying the item was discontinued. They did not offer an alternate product- not even a "we're sorry." Also, the phone reps were rude and abrupt. This was supposed to be a birthday present for my father. Happy birthday, Dad, I hope you're enjoying your NOTHING.	Overall Rating
Date Reviewed: 11/29/2008
cobracvt99 from OH Member Since: 11/29/2008 View Member's: Reviews	Web site stated item was in stock, then two days later I get an email that the item is back ordered. Sure, it was a Blu-Ray player for a great price and on Black Friday. Perhaps they couldn't update the site fast enough because of all the sales. Nope. It is now Sunday and they still have it listed as: "In Stock - Usually ships the next business day."	Overall Rating
Date Reviewed: 11/21/2008
dschwarting from unknown Member Since: 01/10/2007 View Member's: Reviews	Ordered a Sony BDP-350 bluray player at best price I had seen online. Received player 2 days laters.	Overall Rating
Date Reviewed: 11/11/2008
wackermann1 from unknown Member Since: 11/25/2006 View Member's: Reviews	ORDERED A SONY BLU-RAY PLAYER...THE PRICE WAS WAY BETTER THAN ANYONE ELSE AND IT WAS DELIVERED WHEN EXPECTED. GOT A HOLIDAY GIFT OUT OF THE WAY AND SAVED A TON OF MONEY!! THANKS Retailer Response (11/25/2008): Thank you for your recent online purchase with ClubMac. We appreciate customers like you who take time to express their opinions. We're happy to know you've had a positive experience with ClubMac. Our goal is to provide you with the best shopping experience possible. Should you have any concerns, please feel free to call our toll-free number at 1-800-217-9153. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again.	Overall Rating
Date Reviewed: 11/10/2008
thx1138 from unknown Member Since: 07/17/2006 View Member's: Reviews	Very poor customer service experience. Told two completely conflicting stories as to why my order was being delayed. I cancelled the order. Never again. Retailer Response (11/11/2008): Thank you for the feedback you posted for ClubMac. Our Credit Card Department was tasked with a substantial increase in the review process of all orders. This may include online resources and direct verbal order confirmation. This has become a standard practice now for your added security against identity theft and/or fraudulent orders against credit cards. Orders won't ship out until verified by our Credit Card Department. We apologize for any inconvenience our credit verification processes may have caused you.	Overall Rating
Date Reviewed: 10/09/2007
Luther393 from LA Member Since: 04/16/2005 View Member's: Reviews	I ordered a Vizio 20" HD LCD TV (VX20L Refurbished) late on Saturday afternoon. Shortly after I placed the order I received a call from Club Mac to confirm my information. I received the TV on Tuesday morning, using regular shipping. That's only 2 business days, and Monday was a holiday!!! Fantastic order handling. As to the TV: it looks to be new. Just a few very minor surface scratches on the black bezel around the screen, probably the result of the packing material in the box. (You can only see them if you get at the right angle.) Would I recommend Club Mac? In a heartbeat!!! Excellent pricing, easy ordering and ultra-fast shipping: what more could you ask for.	Overall Rating
Date Reviewed: 01/05/2007
Louise23 from NJ Member Since: 01/05/2007 View Member's: Reviews	Horrible experience with this company. I placed my order on November 20th and was told the item was 2 weeks out. I called again December 5th and was told it would be another 2 weeks. I called again December 27th and was told the item was shipping out January 5th. Today, January 5th I receive a letter from them telling me that my order will be canceled. No apologies were offered. In addition to this problem - their customer service was horrible. I had to hold for at least 30 minutes each time I called. When I called on the 5th of December, the CSR put me on hold for OVER 45 MINUTES after I had already been holding in the que for 30 minutes. I ended up having to hang up, wait another 30 minutes in the que, and speak to another CSR. HORRIBLE HORRIBLE EXPERIENCE. I WILL NEVER BUY FROM THIS COMPANY AGAIN AND WILL NEVER RECOMMEND TO ANYONE.	Overall Rating
Date Reviewed: 06/20/2006
gjm25 from unknown Member Since: 06/20/2006 View Member's: Reviews	Terrible customer service. I wasted over 2 hours of my time waiting on hold and in the end they cancelled my order despite assuring me it was about to ship three times: I ordered a refurbished iMac 17" Intel that I was told was in stock. I needed to call to confirm the order the next day, which took 42 minutes for someone to answer the phone. They confirmed and said it would be shipping later the same day. I got another message asking to call later that day. 15 minutes later someone answered the phone and asked the same confirmation. They said it was in the warehouse and on the way. Another message the next day asking for confirmation. It took just 31 minutes to answer the phone this time. Confirmed again and was told it was now shipping from the warehouse. Later the same day I get a message saying the item is now out of stock and the order is cancelled.	Overall Rating
Date Reviewed: 05/23/2006
eilene13 from unknown Member Since: 05/14/2006 View Member's: Reviews	Over all the experience was O.K. I had some problem with a backorder.	Overall Rating
Date Reviewed: 05/22/2006
chip from unknown Member Since: 05/10/2006 View Member's: Reviews	Great Merchant. Easy to work with. Always follows through.	Overall Rating
Date Reviewed: 05/16/2006
jlcristol from unknown Member Since: 02/04/2006 View Member's: Reviews	Excellent	Overall Rating
Date Reviewed: 04/07/2006
mocharaia from unknown Member Since: 03/28/2006 View Member's: Reviews	Had an error on the final screen and had to click back.	Overall Rating
Date Reviewed: 02/10/2006
grifforfun from unknown Member Since: 02/01/2006 View Member's: Reviews	I have always had a good shopping experience with Club Mac. This includes the time when something malfunctioned.	Overall Rating
Date Reviewed: 01/23/2006
glauffer from unknown Member Since: 08/23/2004 View Member's: Reviews	Overall pleasant experience, although I did not get a shipping date.	Overall Rating
Date Reviewed: 12/08/2005
jason_shaffer from OH Member Since: 12/13/2004 View Member's: Reviews	This company allows you to place an order that they are unable to fulfill. I ordered a BU-353 GPS receiver and the item was discontinued. After two calls and two days I found out that they were unable to fulfill the order. If they are unable to fulfill the order they shouldn't take the order.	Overall Rating
Date Reviewed: 06/13/2005
exit333 from MT Member Since: 06/13/2005 View Member's: Reviews	Very limted hours for customer service. Exceedingly long hold times to talk to a customer representative. Merchandise was defective- they initially weren't going to offer to pay for return shipping to return the item. Almost three weeks after I ordered the item, and I still haven't recieved a refund for the item or the extra I paid for express shipping! Email to customer service went unanswered. I'll never shop with ClubMac again.	Overall Rating
Date Reviewed: 02/22/2005
microagent from FL Member Since: 02/22/2005 View Member's: Reviews	Very happy with my purchase. Extremley competitive pricing. Product was packaged well and arrived 2 days after placing the order. All items were correct. I will shop here again!	Overall Rating
Date Reviewed: 02/09/2005
DaftRascal from MD Member Since: 02/09/2005 View Member's: Reviews	Ordered STI Bonzai SD card/USB Reader combo, received instead a USB Flash drive. Item number kept changing in the order status emails. After run-around they offered refund and return shipping claiming it was a warehouse snafu with crossed part numbers, but I'm still not sure if it was a bait-and-switch scam. Either way I wasted a bunch of time and still don't have my Card/reader.	Overall Rating
Date Reviewed: 12/21/2004
expres from NY Member Since: 12/21/2004 View Member's: Reviews	ordered arrived on time and good to go.site easy to navigate but to slow!	Overall Rating
Date Reviewed: 06/10/2004
bemory from TX Member Since: 06/10/2004 View Member's: Reviews	I ordered a Nikon scanner about midnight last Saturday. My order was confirmed Monday and I was given access to the UPS tracking on my order. I followed its progress on line until it arrived at my door on Wednesday. Product was fine and works great. This is consistent with my business experience with Club Mac-prompt shipment of exactly what I ordered. I'd recommend them to anyone. I have never had any problems with them.	Overall Rating
Date Reviewed: 04/13/2004
tjbell from unknown Member Since: 04/13/2004 View Member's: Reviews	Ordered product and recieved it fine, BUT they charged $17 tax without telling me. This was a product that no tax should have charged. After FIVE phone calls and a lot of time, I recieve a check in the mail for $12! Guess I should be lucky I got that. Avoid this crooked buisness at all costs!	Overall Rating
Date Reviewed: 12/05/2003
Wharton from unknown Member Since: 12/05/2003 View Member's: Reviews	Dreadful experience. They took my order, then refused to ship or respond to any of my 3, generally polite, e-mails requesting some information about why the order was neither processed nor shipped. I suppose I should count myself lucky to have escaped from such an unresponsive merchant.	Overall Rating
Date Reviewed: 08/15/2003
wwestfield from PA Member Since: 08/15/2003 View Member's: Reviews	Ordered a Flashtrax because they had the best price, I called the order in as I wanted to make sure that it would arrive in time for a photo shoot. The sales rep was very curtious. When I got my e-mail confiming the order I noticed that the price was for full retail instead of the advertised price, I called and spoke to the rep who said that they would credit my card the 30.00 difference. I did recieve the order as promised but have not gotten credit yet.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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