Date Reviewed: 04/27/2011
pissed__off from unknown Member Since: 04/27/2011 View Member's: Reviews	After many calls and emails I finally got them to take back the product that were shipped to me even thought I emailed them right after my order to change the order quantity. The only reason I changed the order quantity was because their website went down after I ordered which delayed shipping 3 days. Entirely unacceptable. On top of everything they are charging me a 15% restocking fee for products that i told them to start with that i didnt want. F- Aweful experience. will NEVER deal with again.	Overall Rating
Date Reviewed: 11/09/2010
glennr11 from FL Member Since: 11/09/2010 View Member's: Reviews	Don't purchase anything from these guys. They won't stand behind it. They have a D- rating with the Better Business Bureau, and that was before my complaint. I wish I had of checked first. I purchased an external hard drive enclosure. It smoked my hard drive and they won't take it back unless I pay the return shipping. They want a 15% restocking fee too. Maybe that's why I received a defective enclosure. Someone else sent it back as defective and they restocked it. They should be paying for replacing my hard drive and data recovery not charging me for return shipping and a 15% restocking fee.	Overall Rating
Date Reviewed: 01/08/2008
williamirwin from unknown Member Since: 01/07/2008 View Member's: Reviews	Ordered without hassle and delivered promptly. Verified shipment by phone and arrived on day of verification. Well packed, could have been dropped by plane and survived.	Overall Rating
Date Reviewed: 03/03/2007
geckoklc from unknown Member Since: 04/19/2006 View Member's: Reviews	First they said all is good with the order then the next day refuse to mail to me because I am a soldier serving in Afghanistan and will not change my billing address. I explained to them that I cannot have my addres changed because not a good idea to have credit card statements sent to the desert in Helmand and after they responded with I have to do what they say I canceled the order. They still put a hold on my credit card and refuse to remove it and are trying to force me into paying for stuff they never even shipped. Dont believe me then look them up on BBB.org They have multiple complaints against them. Mine now too.	Overall Rating
Date Reviewed: 01/29/2007
trebor50 from WA Member Since: 01/29/2007 View Member's: Reviews	placed order on a Sunday. Live on west coast but not in calif. Package was delivered on folling Tuesday. Best service i have ever gotten.	Overall Rating
Date Reviewed: 12/04/2006
caeril from IN Member Since: 12/04/2006 View Member's: Reviews	They didn't ship the product out for 10 days, even though the website said in stock. Product was dead on arrival and company refused to offer refund or replacement citing me at fault for the damage. They have not returned the product to me nor given me a refund. Credit Card company is currently investigating fraud with the company.	Overall Rating
Date Reviewed: 07/05/2006
V.I. from MD Member Since: 12/06/2005 View Member's: Reviews	The order was placed on June 30th, overnight shipping. On July 5th I called the company, and they told that the item is backordered till July 16th. They website is still listing the item as available.	Overall Rating
Date Reviewed: 05/17/2006
BonniePrince from CA Member Since: 01/23/2003 View Member's: Reviews	Ordered item and went to pick it up the next afternoon after they called me to say that it was ready. After 15 minutes waiting they told me they didn't have it. I wasted an hour and a half sitting in traffic. They still show the item "in stock" on their web site. Stay clear of these guys!	Overall Rating
Date Reviewed: 04/28/2006
RenderMan from CA Member Since: 04/28/2006 View Member's: Reviews	Excellent customer service! They answer their telephones and emails. I placed two orders with this company this month. Items were as advertised and in stock (or obtained within 24 hours). They allowed me to pick up in person since I live in the area. I viewed their operation upon picking up my orders on both occaisions and was impressed with the level of service and the professional atmosphere. I plan to do more business with them. Highly recommended.	Overall Rating
Date Reviewed: 07/19/2005
jfhicks from unknown Member Since: 04/13/2003 View Member's: Reviews	I ordered an Asus motherboard online. Shortly afterwards I got a telephone call from an ATACom rep who said that my credit card number was missing some digits... so I gave him the correct information. At that point I was quite impressed with their response. Then I received an email stating that the item was no longer in stock. I went back to their site to look for a substitute, and found the same board listed, but now it was $21 more expensive! It feels a lot like a classic bait-and-switch.	Overall Rating
Date Reviewed: 06/24/2005
jianhuan from unknown Member Since: 06/24/2005 View Member's: Reviews	Great service for product exchange.I have a motherboard issue three month ago. But this board which I bought from this company 2 years ago. I knew this board is out of warranty,but I loved to try.I called them and talked to customer service manager for couple times. Finally,they agreed sold me another new board with great discount. Excellent customer service and I will stay with them forever.	Overall Rating
Date Reviewed: 06/15/2005
cool3 from unknown Member Since: 06/15/2005 View Member's: Reviews	My experience with this mail order company was excellent.I haven't had any problem with returning products when necessary.The merchant was friendly,helpful and easy to deal with.I am very satisfied.	Overall Rating
Date Reviewed: 06/09/2005
tamadee from unknown Member Since: 06/09/2005 View Member's: Reviews	I placed order online for my father birthday.I bought wrong memory for my system.I found it was wrong and called them back late of afternoon,the customer service said they just shipped my product.I talked to couple people.One guy who said he is sales manager and he said that he already sent driver to get my memory back and he would found right one and would ship to me tomorrow.What a deal! Excellent job he done for me.Thank you very much and I am come back soon.	Overall Rating
Date Reviewed: 05/31/2005
huidan from unknown Member Since: 05/31/2005 View Member's: Reviews	This is great! I received my system in perfect condition. Very good customer service and fast shipping.Highly recommend!	Overall Rating
Date Reviewed: 05/20/2005
philton from CA Member Since: 05/20/2005 View Member's: Reviews	I bought a video card from Atacom.com. Found adapter missing after I received it. I called customer service and they said sorry and would like give me one free plus free shipping. This was great and I like to say thank you.	Overall Rating
Date Reviewed: 05/14/2005
awanjr from unknown Member Since: 05/14/2005 View Member's: Reviews	A friend of mine ordered a Tyan 2895A2NRF Motherboard from ATACOM. It was a hard to find MB at the time. He highly recommended this store to me. When I needed a AMD ATHLON 64 3200 CPU, I called ATACOM to check the availability. The person took my call confirming that they had the item in stock. I could order by phone or online. I ordered online, and got the shipment on time. Very good shopping experience.	Overall Rating
Date Reviewed: 05/07/2005
Hello Boy from unknown Member Since: 05/07/2005 View Member's: Reviews	I ordered a DFI LANPARTY UT SLI-DR motherboard. Since I had to get this MB no later than 05/05, I called ATACOM to let them know my order is time critical. The rep. took my call was very nice. She checked my order status and told me my order would be shipped at the same day. At next morning, I got an e-mail from them confirming my order had been shipped, along with UPS tracking number. I am impressed.	Overall Rating
Date Reviewed: 05/07/2005
doa2005 from MA Member Since: 05/07/2005 View Member's: Reviews	I received the video card DOA and they did quick exchange. Very good service and thanks for the efficiency.	Overall Rating
Date Reviewed: 05/04/2005
snd777 from unknown Member Since: 05/04/2005 View Member's: Reviews	I was searching for Tyan SB2895A2NFS motherboard last week. There were a lot of online resellers claiming they had the product in stock. In fact, they didn't, since this MB was hard to find for reason unknown to me. I called ATACOM. The customer service rep told me they had the MB in stock, and they could ship it out the same day. So I placed my order on line, and got the product today. All I want to say is that ATACOM just got one more very happy customer here.	Overall Rating
Date Reviewed: 04/03/2005
VX from unknown Member Since: 04/03/2005 View Member's: Reviews	I ordered an Asus Radeon 9600XT/TVD, but when i received my order, the card i received was in fact the $50 cheaper Asus Radeon 9600XT/TD, which does not have video in or the same software bundle, and is not as fast as the TVD. I sent in a request for an RMA number (which i had to fax in because they have no email system) but 2 weeks later i have still heard nothing from them. I have decided to take my business elsewhere.	Overall Rating
Date Reviewed: 03/11/2005
Dreddiv from CA Member Since: 03/11/2005 View Member's: Reviews	(Edited March 16th by Dreddiv)  Order a silicon case and car charger for my iPod Mini on line. Came to the store to pick them up. When I got to the store, the products ordered were ready. People there were nice. Will definitely buy from them again.	Overall Rating
Date Reviewed: 01/13/2005
brh134 from unknown Member Since: 01/07/2005 View Member's: Reviews	I ordered memory from this company and they sent me memory that was one digit off of the original product number, which is false advertising. The customer service rep I talked to was of no assistance, and this purchase expereience was utterly pathetic. The memory they shipped me I could have ordered $10 to $15 dollors cheaper from another company, I asked if they would deduct $10 off of my balance to resolve their error. Again, no assistance or resolution. I'm out $10.	Overall Rating
Date Reviewed: 01/05/2005
xclusiveplayer from CA Member Since: 10/18/2004 View Member's: Reviews	Order a product that was said to be available online but it took them 3 days to email me and said that the item was not in stock...Very inconvenience and dissatisfied.	Overall Rating
Date Reviewed: 08/02/2004
kriss202 from CA Member Since: 08/02/2004 View Member's: Reviews	I was very satisfied with the order I placed with atacom.com,I was looking for the lowest price on supermicro motherboard at pricegrabber.com,I ordered one motherboard on Sunday,received tracking number Monday by e-mail and got motherboard on Tuesday, the board was well packed and works great,so I recommend this place for all your computing needs!	Overall Rating
Date Reviewed: 07/31/2004
gogobuffet from CA Member Since: 07/31/2004 View Member's: Reviews	I have bought several items from atacom.com,because they have awesome customer service,I bought OCZ memory from them,memory arrived on time and in perfect condition,I was emailed many times and kept up to date my order information,so thanks Atacom!	Overall Rating

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