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Positive (4 or 5) 0 0 45
Neutral (3) 1 1 4
Negative (1 or 2) 0 0 3
Total Reviews 1 1 52
Avg Rating 3 Star Review
3.00
3 Star Review
3.00
4.5 Star Review
4.46
Address: 4265 Diplomacy Drive
Columbus, OH 43228 - US
Website: http://www.aclens.com
Business Hours: 10 - 7 EST M-F 11-5 EST Sat
Sales Phone: 888-248-5367
Service Phone: 888-248-5367
Sales Email: websales@aclens.com
Cust Service Email: customerservice@aclens.com

AC Lens

http://www.aclens.com

With PriceGrabber Since 09/10/2003


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Date Reviewed: 11/22/2011
ChrisThompson2011 from unknown
Member Since:
10/28/2011

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Reviews
They were deemed Lowest price overall primarily b/c PriceGrabber indicated NO SHIPPING OR TAXES! Cheapest shipping was $7 which was a 10% addition to the total price. Not sure who I'm mad at but it's not good. I don't have time to re-study this stuff. The order was correct, clearly marked, and delivered promptly. HOWEVER, PRICEGRABBER had their overall price as $0 shipping which added 10% to total cost (cheapest possible). They claimed it was a problem with Pricegrabber: I'm certain if PG reads this I will hear the very opposite. Overall Rating
3 Star Review
 
Date Reviewed: 08/12/2011
shaw_wells from unknown
Member Since:
07/27/2011

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Reviews
Clear, easy to use and no suprises, but enough choices to make sure i will get what i need when i need it. Overall Rating
5 Star Review
 
Date Reviewed: 06/17/2011
valand from unknown
Member Since:
06/17/2011

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Reviews
my shopping experience was good, but since I have diffuculty in reading the light colored print. It would be better if the print were larger and darker Overall Rating
5 Star Review
 
Date Reviewed: 06/12/2011
barbaramulligan from unknown
Member Since:
06/03/2011

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Reviews
1st use of site, & information I needed was quick to find (YEA) and clearly written. Checkout was quick and the paypal option made the decision to use your site. Love the 1 year reminder email! Overall Rating
5 Star Review
 
Date Reviewed: 05/19/2011
edithe.gagnon from unknown
Member Since:
05/19/2011

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The free shipping is only if you buy a certain number of the item, so it was misleading on the pricegrabber website, which was not pleasant for me to find. Overall Rating
3 Star Review
 
Date Reviewed: 03/06/2011
bronstonbelle1 from unknown
Member Since:
02/18/2011

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Reviews
first time order but will probably order from this site when I am reminded that it is time to do so So far so good. Overall Rating
5 Star Review
 
Date Reviewed: 02/21/2011
jayjns12 from unknown
Member Since:
02/12/2011

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Reviews
IM AM IN THE NEW CAR SERVICE BUSINESS, WE THRIVE FOR EXCELLENCE, MY SHORT EXPERIENCE WITH WITH ACLENSE BLEW THE COMPATITION AWAY WITH EASE AND PRICING WAY TO GO. Overall Rating
5 Star Review
 
Date Reviewed: 01/27/2011
mpb48w from unknown
Member Since:
01/27/2011

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Reviews
Can not wait to try your product. I have long nails and often experience difficulty removing my contacts without scratching my eye. If your product works as expected it will be wonderful Overall Rating
5 Star Review
 
Date Reviewed: 11/04/2010
roxanne.kneessi from unknown
Member Since:
10/19/2010

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Reviews
First time I've ordered contacts on the internet - very painless Overall Rating
5 Star Review
 
Date Reviewed: 06/17/2010
cbullock8686 from unknown
Member Since:
06/08/2010

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Reviews
Prices are much better than in store with quicker ship date. Overall Rating
5 Star Review
 
Date Reviewed: 02/02/2010
editoria.francisco from unknown
Member Since:
01/17/2010

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Reviews
Excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent. Overall Rating
5 Star Review
 
Date Reviewed: 12/04/2009
srokie from GA
Member Since:
12/04/2009

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Reviews
I have been painfully waiting for my shipment to arrive and when I checked on the status today, I found that I have been denied my shipment (although they have not cancelled the payment in PayPal) due to my credit card being stolen and not working one time in the past even though the second I realized it, I paid them their money with another card and they shipped me the contacts with no questions!!! It is horrible customer service to deny me with no notification until I am dealing with a ripped contact scratching my eye every day while I wait for their shipment. I ordered from another company with no problem. I strongly advise against purchasing from a company such as this with poor customer service. Overall Rating
1 Star Review
 
Date Reviewed: 11/18/2009
burtfam1 from unknown
Member Since:
11/02/2009

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Reviews
DID NOT LIKE THE WAY THE COUPON PRICE WAS NOT ALLOWED ALSO THE CHARGE ON THE SCREEN WAS DIFFERENT THAN MY FINAL ORDER. THIS WILL LIKELY BE MY LAST ORDER FROM AC Overall Rating
2 Star Review
 
Date Reviewed: 10/20/2009
koolee143 from CA
Member Since:
10/20/2009

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Reviews
AC Lens sent me the wrong contact lenses after erroneously changing the prescription parameters I supplied in on my online order. My prescription was correct, but they overrode it with info they inaccurately captured when verifying the info w/ my dr via phone. This happened again when they attempted to re-verify my prescription after I informed them of their mistake. They failed, again, in their second attempt to capture this information. This time, they recorded the information incorrectly for BOTH eyes and refused to send me the correct lenses. I was surprised to discover they verify prescriptions via phone and not systematically. Too much room for human error in my opinion. You would think a business like this would be super vigilant about their prescription validation process. Not so. I dealt with three different representatives and had to explain the situation to each of them separately. Very archaic in their business practices which translates to unprofessional. Overall Rating
1 Star Review
 
Date Reviewed: 03/17/2009
kali_bird from IL
Member Since:
03/17/2009

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Reviews
This is my second order from AC Lens for prescription googles. My kids love them and it's great because they can actually see when they're out in the water. Great service and fast shipping. Overall Rating
5 Star Review
 
Date Reviewed: 09/27/2008
divya.uttam+lens from unknown
Member Since:
09/18/2008

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Reviews
I liked that I could order both left and right contacts plus the quantity for each on the same page. In addition, I could tick a box requesting for a rebate form, all in one page in one go. Very efficient and time-saving! Overall Rating
5 Star Review
 
Date Reviewed: 08/10/2008
boofonz13 from unknown
Member Since:
05/11/2008

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Reviews
Best price on the internet Overall Rating
5 Star Review
 
Date Reviewed: 07/30/2008
GerryLewis1 from unknown
Member Since:
07/21/2008

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Reviews
So far, so good. Wish shipping was cheaper for such a small item. The following day, I received a second email, stating that I needed a doctor's Rx for my order. Since I had only ordered contact lens cases, this was incorrect. It required a phone call (which I had to do the following day since I was on the West Coast) to straighten it out. I then received my order promptly, but, I assume that it was delayed by 2 days due to the mix-up about the Rx. Overall Rating
3 Star Review
 
Date Reviewed: 04/23/2008
landivar.jorge from unknown
Member Since:
04/07/2008

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Reviews
I am an international customer, and i dont use to buy if the seller dont have more options. I was very happy to find paypal in here. Wich is the way i use to use to buy in international places Overall Rating
5 Star Review
 
Date Reviewed: 12/12/2007
tomglista from unknown
Member Since:
12/03/2007

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Reviews
Best prices. Free shipping on orders over $89. Second time ordering from ACLenses. First time was perfect. I expect this to be also. Overall Rating
5 Star Review
 
Date Reviewed: 11/09/2007
ogalang from unknown
Member Since:
10/24/2007

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Reviews
postive, if you fulfill all that you indicate in your web. Overall Rating
5 Star Review
 
Date Reviewed: 10/15/2007
lush_cc from unknown
Member Since:
11/06/2005

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Reviews
Simple transaction. It was both easy and convenient. Overall Rating
5 Star Review
 
Date Reviewed: 02/26/2007
elizabeth from unknown
Member Since:
02/16/2007

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Reviews
Ordering was quick and easy. Overall Rating
5 Star Review
 
Date Reviewed: 02/21/2007
oakiewi from unknown
Member Since:
02/12/2007

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Reviews
Glad to see you carried the flip top cases for contact lenses. Can't find these in stores anywhere and the price was great. Shipping was a little high, but ordered more so I don't have to reorder. Overall Rating
4 Star Review
 
Date Reviewed: 02/07/2007
fadein from unknown
Member Since:
01/26/2007

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Reviews
Contact lenses received and in good condition; I will order from AC Lens again. Overall Rating
5 Star Review
 
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